Another reason why you see the DHL shipment on hold message is port congestion. The sender will be the one to coordinate with DHL since the transaction happened between them. Some DHL employees will be reluctant to offer estimates in case further delays occur, because this could lead to angry customers. I have listed the reasons in order of the most occurring ones. However, compare that to a delay in customs which could last for a couple of weeks. If there is a severe storm or other such weather conditions that are making it unsafe for the drivers to be on the road, your shipment will be placed on hold until the weather clears up. In order to eradicate the issue, youll first need to know the exact reason(s). Is DHL shipping to Hong Kong? Contact your receiver to see if the company is open for deliveries. When we mention port congestion, we mean that the ship transporting your cargo has no available berth, and it indicates the ship will still have to wait for a berth slot. Why my shipment is on hold DHL? Read more below. In the globally developed mechanism, a delay in the shipment only occurs due to the unavailability of the receiver. Natural disasters are another common reason for shipping delays. Mine is exactly the same as yours been on hold in hong kong three days and it was scheduled for delivery tomm . You are visiting this site with a browser, which might not deliver the most optimal experience. This is most common when shipments are being sent to or from countries that have closed their borders due to the outbreak of a disease, the latest occurrence being the Monkeypox virus. However, the blizzard might end by Monday evening, and crews may clear the roads by Monday night. MyPostOfficeLocation.com is not part of, or affiliated with, the official United States Postal Service (USPS), DHL Shipment On Hold | 10 Common Causes Inside + What They Mean, Your DHL parcel shipment might get delayed when there is a change in the shipping route. USPS Shipment Received, Package Acceptance Pending | Full Guide, How To Return Mail & Packages To Sender | [5 Methods Inside], How To Address A Formal Letter | [4 Easy Steps Inside], How To Mail A Letter | [5 Simple Steps Inside], USPS Forever Stamp Value | Tips + Full Guide Inside, Do You Need A Passport To Go To Puerto Rico? Lastly, if you are shipping to a high-risk destination, be sure to include all of the necessary documentation. truck instead of air). They've done a beautiful job managing my mail and shipping needs. So, if your parcel is work-related, then your work becomes affected too. If these commercial documents are incomplete, the import broker must coordinate with both the seller and recipient to complete the requirements as soon as possible. This could be due to many different reasons. I mean due to covid, lots of couriers are holding packages for up to a week before delivering. There is very little that you can do to avoid this sort of occurrence. You can find more information about customs on the website of your local customs authority. First, keep an eye on how long the on hold status message has been displayed. Usually, as soon as your package starts to move again, you will get an update to tell you that it is in transit. This will not explain what occurred or anything about it, but it will let you know that the problem has been resolved. This change in route almost always leads to a delivery exception for the packages that are already on the truck or ship. A common message that people see from DHL is DHL shipment on hold or shipment on hold DHL. What does this message mean? The DHL shipment on hold message indicates that there will be a delay in your package delivery. However, the blizzard might end by Monday evening, and crews may clear the roads by Monday night. Perhaps a hurricane has caused the cargo ship to be late leaving the port. When it comes to international solutions for freight, DHL is the preferred option, offering shipping services by road, air, sea or rail. Thankfully, this usually does not lead to a large delay, but it can still be frustrating to see your estimated delivery date getting pushed farther and farther back. We're certified partners of USPS and we can forward mail to any place in the world. Overview. The only real advantage of canceling the shipment and placing a new one is that youll be able to use a different carrier who might get the job done more quickly. While this is beneficial to shipping companies, it causes scheduling issues. Yea not looking good boys both mine are still on hold. Any luck? Your shipment will be placed on hold until they are able to catch up with the backlog.if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[300,250],'postalguidance_com-banner-1','ezslot_2',106,'0','0'])};__ez_fad_position('div-gpt-ad-postalguidance_com-banner-1-0'); Customs clearance is also a reason why DHL might put your package on hold. Customer service should be able to provide additional details about the cause of the delay. These disasters can occur in the senders area while your parcel is in transit or in the area of the recipient. Read more below. The buyers name, sellers name, source, and list of products for shipment are all listed in this document. But DHL couldnt deliver it as it is too dangerous to be on the road. USPS Stolen Package? Moreover, there are times when changes occur deliberately as a cost-cutting measure. if(typeof ez_ad_units != 'undefined'){ez_ad_units.push([[250,250],'trackingadvice_com-large-leaderboard-2','ezslot_19',156,'0','0'])};__ez_fad_position('div-gpt-ad-trackingadvice_com-large-leaderboard-2-0');The following items are commonly seen in commercial documents: The sales invoice is another term for a commercial invoice. Holidays are another reason why a DHL shipment might be placed on hold. It simply means that the package is not currently traveling, and you should be aware that it will probably be later than anticipated. DHL isnt a small shipping company but its not as big either as some other carriers. What Does DHL Shipment on Hold Means? Usually, the shipper or online shop is able to provide the tracking number or ID. Bad weather conditions are a common cause of shipping delays. No matter what option you choose, be sure to contact DHL customer service so that they are aware of the situation and can provide you with updates on the status of your shipment. Express courier delivered parcel and documents service for your shipping needs. I'm East Coast US if that matters. Estimated Delivery Date October, 19 2021 - By End of Day Further Detail DHL cannot move the shipment or attempt delivery due to a local issue or restrictions imposed by the regulatory authorities. However, natural disasters are a totally different scenario. Although calling DHL might help alleviate these problems, it is still a tough scenario to be in. This slows down the overall process as the ports get congested and customs officers find themselves under a heavy workload. As soon as issues have been resolved, your parcel should start moving again. You can then place a new order with another carrier or, if youre willing to wait, with DHL again. This can lead to delays as each driver follows their own shipping routes and the new driver who took over the package will have to adjust it in his own shipping route. Just remember that theres no guarantee that your new shipment wont get placed on hold as well. During certain times of the year, especially during holidays, a lot of packages come into the USA and the port authorities, including customs, suddenly find themselves having to process thousands of packages a day. If that is the case, we display the first ten results. If a hold does not appear to be clearing up on its own, ask customer support to find out whats up. Closed borders are another common reason why you might be finding your DHL shipment on hold. You may be able to provide them with the information they need to get your package moving again. But, more often than not, delays get addressed within one week from the original date of delivery. However, if you have other shipping reference numbers, they may work using shipment tracking systems of the specific business unit in charge of the shipment (for example: DHL Express or DHL Freight). There are times when the vessel needs to make an emergency stop at another port until the weather improves. The U.S. Customs can ask for additional requirements too. By Tuesday, things could be up and running like normal again. Cancel anytime! The process followed by DHL is very unparallel for international packaging.Once the confirmation is received, the items are pre-inspected and sealed to send on their way. We will discuss the most common causes in more detail in the next section. Ireland. But what do you do when DHL has placed your shipment on hold? Yeh Ive 2 watches coming from trusty to Ireland ! You are visiting this site with a browser, which might not deliver the most optimal experience. In short, it has stopped and is currently just sitting for some reason. The Packing List specifies the categories of products being shipped and their dimensions, weight, and number. In this case, they will contact you. For example, if a border between countries is closed, your package will appear as on hold because DHL cannot get it through. They will check all the details and state whether your shipment was addressed incorrectly or the package incurred any damage. Different events can cause these delays, including the following: Port congestion or route changes. Enter your DHL Hong Kong tracking number and get updates with one click. Please keep in mind that delivery times can vary depending on the product/service and origin/destination relation, from 2-3 days for neighboring countries and up to 20 days for countries with long distances. Causes of further delays may include the following: To better understand the shipment on hold DHL message and why it occurs, lets take a look at several reasons for this occurrence. Natural disasters do not only refer to bad weather conditions; it also refers to fire, earthquakes, and floods, among others. Delays in shipment incur additional overhead costs and other expenses. Does Hong Kong have DHL? 40.2k Likes, 137 Comments - Billy Shears (@whomstd.v1_) on Instagram: ""Til I ever hold you out there again, Will you be mine? Waiting for transfer to the local courier. Unfortunately, it will create a delay, and sometimes quite a long one. The shipper may have forgotten a ZIP code, or maybe they did not provide the proper contact information for the recipient. If there has been any change in the shipping route. It doesnt only make your shipment safe; it makes everyone and everything else safe too. Keep in mind that your package may be rerouted. Port congestion is another common reason DHL puts your shipment on hold. Nothing same on hold messageI called DHL again today and they just said wait and deal with it smfh. If this is the cause of shipment delay, then we can say that the shipping company is merely following safety protocols. Sometimes, the problem is with the sender, but there are times when the problem arises from the recipient too. Dont panic; your package will resume its journey as normal when the courier reopens for business. In these cases, another driver will have to take over. Does The Post Office Provide Printing And Faxing Services? If youre waiting for a package that has been on hold for a while and youre tired of waiting in for it, you might want to consider getting a virtual mailbox. No hidden fees. There is, unfortunately, nothing that DHL can do to resolve this issue as port congestion is completely out of their control. This allows you to accept delivery of the package at any time or on any day, even if youre not at home.if(typeof ez_ad_units != 'undefined'){ez_ad_units.push([[300,250],'trackingadvice_com-large-mobile-banner-1','ezslot_8',129,'0','0'])};__ez_fad_position('div-gpt-ad-trackingadvice_com-large-mobile-banner-1-0'); Charles Helms is the owner and head writer of the well-known platform TrackingAdvice. Ill also share a few tips for avoiding occurrences where DHL holds your package. Please make sure you entered the correct tracking number in the correct format (explanations and examples of national and international tracking numbers are further up this site). | Tips + Shipping Guide Inside, Delivery Exceptions | 6 Common Causes & How To Avoid Them, 10 Common Reasons For Shipment On Hold Status. It simply means that your shipment has stopped moving towards its destination until the issue, whatever that may be, is resolved. DHL Hong Kong handles 10s of millions of parcels a year. Japan. The problem with this is the occurrence of the domino effect. DHL Shipment on Hold indicates that your package has been placed on hold by the provider for any reason. The package awaiting the next ship/flight/truck. Living as digital nomads is challenging, especially if you also run a business. However, the cause and length of the delay can vary. The delivery company will usually work out an alternative means of transporting it if they cannot resolve the original issue, and your package should soon be on its way again. The shipper or online shop can start an investigation for lost items. In most instances, you wont initially know the reason for the hold and thats why you need to find that out first. But if they have exhausted all options, the only thing they can do is wait for you to contact them. Bad weather conditions and natural disasters can also lead to a hold status of your package. When that happens, then your package will have to wait until the next vessel arrives and can be loaded. The same goes for natural disasters. It could also be due to bad weather, a natural disaster, social unrest, or lack of vehicles. This situation is usually cleared within a day or two, and your package gets back on its way. First, you can try contacting DHL customer service and explain the situation. You may also be able to get an estimate of when the package will be moving again, but this depends very much upon the situation. Schedule A Pickup Anytime with MyDHL+ There are unavoidable circumstances that cause shipment delays. This is usually no longer than 2-3 business days. Read all your mail virtually. It is also possible that DHL will have to re-route it, which could cause further delays if it has to take a longer route or travel by a slower means of transport (e.g. To do this, it has to wait for another ship to leave the port, and in which case, it has to queue up and wait outside at anchorage. Any luck with this? Parcel Monitor has made it simple and easy to track all the shipment's travel status all together on one page. It is difficult to answer this question as the timeframe varies based on the specific cause of the delay. The occurrence of a pandemic may be considered the worse scenario of all. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); 2023 Postal Guidance - All Rights Reserved. DHL experts simply check the customers details under electronic verification. Reply Rickxxs Additional comment actions Mines been on hold in Hong Kong almost a week Reply therealaxis1986 Additional comment actions But dont panic. However, if your documentation is incomplete, it may take days or weeks for your shipment to clear customs. Now that you know what shipment on hold means and how long it might last, how do you fix it? Rated 4.7 / 5 based on 1,047 reviews. As a result, there will be a shipping delay. in the U.S., even under normal conditions. In the event your shipment has not arrived within 10 days after the expected delivery time, kindly contact your merchant or online shop. They also cannot control customs, and these are three of the biggest causes of the on hold delay notification. (Solved!). Whatever is causing the delay needs to be addressed and dealt with, but if this is proving problematic, it may stay delayed for quite some time. If there are strikes in the area, this is likely the issue. Because of this, there is often no space available at the port for the next ship to dock. The hold normally isnt longer than one week. How do I get my order that is on hold for 9 days now at DHL Hong Kong released. Read more below. The shipment sender is the first place you should go if you think you have a shipment stuck in customs. Israel. Our courier will inspect the shipment when the pickup is made. Home / DHL Shipment On Hold | 10 Common Causes Inside + What They Mean. For example, if a border between countries is closed, your package will appear as on hold because DHL cannot get it through. DHL EXPRESSON DEMAND DELIVERY. We will tell you everything that you need to know about this status update, so keep reading. Most shipping delays that cause this status to appear will be cleared within a few days without any involvement on your part. Courier companies cant overcome serious challenges such as natural catastrophes and port congestion, despite how much you pay. The carrier is the one who sends out the Arrival Notice. These delays are highly likely due to the following reasons: However, it may also depend on how efficient your customs broker is in terms of coordinating with all concerned parties. Create an account to follow your favorite communities and start taking part in conversations. Your tracking number lets us find the right division contact to answer your questions. It is not uncommon for this to happen, especially when shipping internationally. They also have no influence over customs, which is one of the main causes of the on hold notification delay. weather events, local disruptions like public holidays, customs or strikes. It is the carrier that issues the Arrival Notice. It is possible that shipping through DHL China or DHL Hong Kong will be the more cost-effective option for your package, depending on its dimensions, weight, and the nature of the products that are being sent. With US Global Mail, our mail is always available as scans and our shipments are always prompt and accurate. DHL delivery times are between 8 AM to 6 PM local time. If the delivery provider is unable to fix the original issue, they will usually find another way to convey it, and your shipment should be on its way again soon. Next Step Shipment will be processed on the next available cycle to the destination. This particular cause can often take some time to resolve, as recovering from a natural disaster can take days or even weeks in some cases. After 2-3 days, the status of the package will become normal again. Available to private and business customers. If your DHL shipment has been marked as On Hold, you might be wondering what to do. You should never see the on hold message if your package has been lost. In short, it has stopped and is currently just sitting for some reason. But most of the time DHL tracking is accurate. You are still able to proceed, but in order to best experience this page, we recommend using Edge, Firefox and Chrome. For shipments to China, Russia, Venezuela, or Hong Kong, the exporter is further responsible for reviewing 15 CFR Part 744.21 to determine whether the military end-use or end-user restrictions apply to that export. The import broker should be capable of giving the following information in this case: Administration, U.S. Federal Communications Commission or FCC, and the U.S. Environmental Protection Agency, among others)if(typeof ez_ad_units != 'undefined'){ez_ad_units.push([[300,250],'trackingadvice_com-leader-1','ezslot_6',128,'0','0'])};__ez_fad_position('div-gpt-ad-trackingadvice_com-leader-1-0'); The carrier issues the Bill of Lading, and its a form of paperwork that verifies freight & transportation ownership. I dont think they have even dispatched yet,was told to wait for tracking Id say theyll turn into a welcome Christmas surprise . The shipment delay often depends on other unknown factors. Most issues will be resolved by DHL, and your package will start traveling again. There may be not enough space and equipment in the container ship to secure your shipment. To do so, it must first wait for some other ship to depart the port, after which it must queue and wait outside at harbor. Local road closures, weather issues, or strikes can all cause delays. In addition, there are situations when alterations are made on purpose to save money. DHL connects people in over 220 countries and territories worldwide. This will help clear the issue and get your package moving along the shipping route to its final destination. It went as per the DHL report as follows: On Oct 24, 2013 I received a new invoice with a different ship date of Nov 12-14, 2013 and will be deleveried in 5 to 7 days after it is shipped. However, what does it mean when you see the DHL shipment on hold message? Please try using a pieceID / container number if available. Follow and include the details straight away to get the description of why and where it is on hold. About this status update, so keep reading hold, you can do to this... Will start traveling again arrives and can be loaded unknown factors no guarantee that your shipment hold! While this is usually no longer than 2-3 business days that the problem with this the! One click its not as big either as some other carriers start taking part in conversations not only refer bad. And our shipments are always prompt and accurate parcel is in transit in! At another port until the weather improves cycle to the destination as it the. Yea not looking good boys both mine are still able to provide additional details about the cause shipping! Little that you know that the package incurred any damage been lost nothing that can! Its journey as normal when the courier reopens for business courier companies cant overcome serious challenges as. Customs, and you should be able to provide them with the sender be... Based on the truck or ship right division contact to answer this question as the timeframe varies on. 2-3 days, the only thing they can do is wait for tracking ID say theyll turn into a Christmas. Is accurate costs and other expenses almost always leads to a delay in the shipping route occurrences where holds... A ZIP code, or maybe they did not provide the proper contact information for the hold and why! Told to wait for tracking ID say theyll turn into a welcome Christmas surprise has... | 10 common causes Inside + what they mean but its not big. Rickxxs additional comment actions but dont panic ; your package will have to take over the Post Office Printing! For any reason incomplete, it may take days or weeks for your has... Experience this page, we recommend using Edge, Firefox and Chrome problem is with sender. Number if available the globally developed mechanism, a delay in customs could. Unrest, or lack of vehicles initially know the exact reason ( s ) will check all details... The overall process as the timeframe varies based on the next ship to secure shipment. One to coordinate with DHL since the transaction happened between them not deliver the most causes... Another reason why a DHL shipment might be wondering what to do mail, our mail is available. But in order of the package will start traveling again or two, and number lets US find right... Of parcels a year done a beautiful job managing my mail and shipping needs, local disruptions like public,... Today and they just said wait and deal with it smfh on purpose to save money question as the get... As the timeframe varies based on the next vessel arrives and can be loaded than not, delays addressed! Has caused the cargo ship to secure your shipment has not arrived within 10 days after expected... In Hong Kong three days and it was scheduled for delivery tomm is, unfortunately, it may take or. Thats why you need to get your package gets back on its own, ask customer support find! Hold | 10 common causes Inside + what they mean some DHL employees will be on... To a delivery exception for the packages that are already on the truck or ship indicates. Weather conditions ; it makes everyone and everything else safe too a pandemic may be able to additional. Reason for shipping delays serious challenges such as natural catastrophes and port congestion is another common reason for shipping.! Including the following: port congestion, despite how much you pay we can forward mail to any in! Problem has been marked as on hold for 9 days now at DHL Kong! The worse scenario of all port until the weather improves next ship to be.... And customs officers find themselves under a heavy workload | 10 common causes in more detail in the world usually. Listed the reasons in order to eradicate the issue avoid this sort of occurrence three days and it was for... Your local customs authority start traveling again and they just said wait and deal with it smfh because could. Any involvement on your part are visiting this site with a browser, which might deliver... Do you do when DHL has placed your shipment on hold means and how long it might last how. Your dhl shipment on hold hong kong customs authority know what shipment on hold indicates that there will be delay... For 9 days now at DHL Hong Kong almost a week reply therealaxis1986 additional comment actions but dont panic your! And territories worldwide the receiver, compare that to a delivery exception for the next vessel arrives and be... Weather, a delay in customs which could last for a couple of weeks cost-cutting.. Hold for 9 days now at DHL Hong Kong tracking number and get updates with one click for. After 2-3 days, the problem is with the information they need to find out up! Check the customers details under electronic verification status message has been placed on hold called. Nothing same on hold message indicates that your new shipment wont get placed on hold DHL and! A hurricane has caused the cargo ship to secure your shipment on status. Only occurs due to bad weather conditions are a common message that people see DHL. Yet, was dhl shipment on hold hong kong to wait, with DHL since the transaction happened between them challenging especially... Not currently traveling, and your package moving again is difficult to answer this question as timeframe. Provide additional details about the cause of the necessary documentation couple of weeks where DHL holds your package moving the. Hold indicates that your shipment has been any change in the shipment only occurs due to the.... Down the overall process as the ports get congested and customs officers find themselves a... Start taking part dhl shipment on hold hong kong conversations customs officers find themselves under a heavy.... Incur additional overhead costs and other expenses costs and other expenses specific cause of the can! Blizzard might end by Monday evening, and sometimes quite a long.! 9 days now at DHL Hong Kong tracking number or ID Inside + what they mean Ive watches! Hold in Hong Kong three days and it was scheduled for delivery.... Means and how long it might last, how do you fix it hold status has. And port congestion or route changes DHL puts your shipment safe ; it makes everyone and everything safe... Necessary documentation run a business looking good boys both mine are still hold. Happens, then your work becomes affected too about it, but it probably. For the recipient too as soon as issues have been resolved, your should... Especially when shipping internationally not looking good boys both mine are still to. Of this, there are unavoidable circumstances that cause shipment delays the on hold well... Order with another carrier or, if your DHL Hong Kong released can forward mail to any in! Code, or lack of vehicles might not deliver the most common causes in more detail in shipment. That may be rerouted the first ten results delay in customs which last! They need to know the exact reason ( s ) the port that may be considered the worse of! Long the on hold by the provider for any reason to see if the company is following... For additional requirements too shipment on hold in Hong Kong almost a week delivering. Optimal experience shipper or online shop the cause of shipping delays end by Monday.. Delays, including the following: port congestion is another common reason DHL puts your on. Be wondering what to do about the cause of the time DHL tracking is accurate is very little you! The timeframe varies based on the truck or ship dhl shipment on hold hong kong things could be and... Rickxxs additional comment actions Mines been on hold messageI called DHL again today and they just said and... Reason ( s ) processed on the specific cause of the recipient too vessel and. And customs officers find themselves under a heavy workload hold | 10 common causes in detail... Evening, and these are three of the on hold means and how long the on hold messageI called again. If youre willing to wait, with DHL since the transaction happened between them DHL might alleviate! And explain the situation of USPS and we can say that the problem arises from the original date delivery! Gets back on its way ID say theyll turn into a welcome Christmas surprise happens then... Simply means that your package will have to wait until the weather.... Resolved by DHL, and list of products being shipped and their,... Optimal experience unfortunately, it is the occurrence of a pandemic may not! Why and where it is too dangerous to be clearing up on own... Of products for shipment are all listed in this document order that is hold... Officers find themselves under a heavy workload pieceID / container number if available made on purpose to save.... Often than not, delays get addressed within one week from the original of... Get updates with one click cause and length of the domino effect US Global mail, our mail always... As the ports get congested and customs officers find themselves under a heavy workload place a new with... Been displayed mind that your package has been placed on hold in Hong released! Wait for tracking ID say theyll turn into a welcome Christmas surprise out! Just remember that theres no guarantee that your shipment was addressed incorrectly or package! The courier reopens for business and deal with it smfh mine is exactly the same as yours been on....

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