7.4 Your Railpass can be purchased using cash, credit or debit card. 13. Paper Solo Tickets Can be used on any bus service within the Merseyside boundary only. We are sorry for any inconvenience caused. AssignmentYou shall not transfer your rights or obligations under this Agreement without our written consent. If your journey crosses the Merseyside boundary into Cheshire, Halton, Greater Manchester or Lancashire you must pay the extra fare. If Merseytravel requests it, you must return the Fast Tag within 28 days of the closure of your Account. A Young Person's Solo can now be used by anyone aged 18 and under. If Merseytravel identifies a duplicate VRN we reserve the right to block the User. All stations sell weekly and monthly tickets, but only some sell annual and term time tickets. (b) This Agreement together with the Application shall form a binding legal Agreement between you and Merseytravel which shall take effect upon receipt of your Application by Merseytravel. If you lose either of your smartcards or they are stolen, please notify us immediately by using the contact details provided in clause 2.2. If your journey crosses the Merseyside boundary into Cheshire, Halton, Greater Manchester or Lancashire you must pay the extra fare from the boundary.. You will be able to see which tickets are held on your card and when they will expire. Each of the paragraphs within this agreement operates separately. Firstly,you will need to register your smartcard, if you havent got a smartcard, you can buy one from any Merseytravel Centre, PayPoint retailer or Merseyrail station. 9. 6. We are unable to issue cash or cheque refunds. If you dont have aMetroCardyou can get one from a Merseytravel Centre orMerseyrailstation for 1. Term TimeMonday to Friday during term time only, including half term. There is a 1 activation charge when you buy your new smartcard. Please make sure that you read the Terms and Conditions below before buying and using your Solo Ticket. Payment(a) Upon commencement of this Agreement by the Account Holder shall pay an initial payment to ensure that the Account has a credit balance when the Fast Tag will be activated(b) The Account Holder shall make payments to their account by Direct Debit or online top-up via the Mersey Tunnels website. The personal data you provide us in relation to the Railpass and on the Merseytravel Website is subject to our Fair Processing Notice. Tickets purchased online will be refunded back to the original debit or credit card on which the original payment was made; and10.6.3 a valid receipt is submitted to us with the request for a refund. (b) Merseytravel may at any time make more significant changes to the Fast Tag, Account, Toll Barrier and these terms, but if we do so we will notify you and you may then contact us to end the contract before the changes take effect and receive a refund from your Account (if applicable). (c) You will not have to pay for Merseytravel to repair or fix a defect with the Account or Fast Tag under this clause, unless arising from a breach of the clauses of this Agreement on the part of the Account Holder or User(s) or a failure to fit the Fast Tag correctly in accordance with Clause 2(j). If you are an apprentice aged between 19 and 24 you may be eligible for half price bus travel. 6.4 We, our participating train operators and retailers, reserve the right to refuse your purchase if you do not provide acceptable proof of age if requested at the point of sale. If there are insufficient funds to cover the toll fee the Account will cease to work at the toll barrier until funds are added. Simply follow the registration process and enter the last 8 digits of your Walrus smartcard number. (c) Merseytravel reserves the right to refuse any incomplete Application or an Application if a Fast Tag is unavailable for dispatch in accordance with Clause 2(d). 6.1 Prior to purchasing a Railpass on a Smartcard, you must have obtained your Merseytravel Smartcard or Apprentice Travelcard (as applicable). Under 5s travel free in Merseyside. What is a MetroCard and is it different to a Walrus card? Send anemail to smart@merseytravel.gov.uk.uk. Buy one at the beginning of term for. But dont worry, if you already have a Walrus card you can carry on using it until it expires. 10.4 Refunds for partially used Railpasses are calculated on a pro rata basis, taking in to account the amount of the Railpass used. Hop on and off as often as you want. 10. Where can you use the Saveaway Ticket 3.1 The Saveaway Ticket allows for travel on local bus, trains and Mersey Ferries cross river services in either one or all areas listed across Merseyside, as shown on the map on the Merseytravel Website (see https://www.merseytravel.gov.uk/tickets-and-pricing/ticket-types/saveaway-ticket/). 8.5 A Merseytravel Smartcard or Apprentice Travelcard without a valid Solo Ticket on it, or with an expired Solo Ticket cannot be used as a Solo Ticket. We suspend services for technical reasons, or notify you we are going to suspend them for technical reasons, in each case for a period of more than 7 days; If you do not, within a reasonable time of us asking for it, provide us with information that is necessary for us to provide the services or, We discover the Account is being misused in contravention to the terms of this agreement, Any other material breach of the terms of this agreement. Complete aticket surrender (PDF, 36.0KB)form online, attach your MetroCard and post this to Merseytravel, PO Box 1976, Liverpool, L69 3HN or submit it in person to your nearestMerseytravel Centre. The pass is valid until midnight on the date shown on the front of the card. We can prevent your lost card from being used and send you a replacement if necessary. Please call 0151 330 1000 to check. DefinitionsAccount Holder means the holder of the Concessionary Fast Tag Account. Ifan automatic lane is used the concession will not work and you must pay the full correct toll. I bought my Solo Term Time Ticket online and it looks like my payment has been taken twice, how can I get a refund? 14.2 A waiver by us of any default will not constitute a waiver of any subsequent default. (k) The concession is valid only for class 1 Vehicle Classification and is not valid for vehicles being used for conveyance of passengers or goods for hire or reward. Your card will be hotlisted and to apply for a replacement card visit your nearestMerseytravel Centre. Merseytravel will charge a reasonable fee for any damaged, defaced or un-returned tag. You can combine different types of season tickets for journeys through different areas or zones. Data ProtectionMerseytravel is committed to processing your personal information in a clear and transparent manner. I have a Walrus card - do I need to change this to use the MetroSmart website? 15.2 If any provision in these Terms is found to be invalid or unenforceable but would cease to be invalid or unenforceable if some part of the provision were deleted, the provision in question shall apply with such modification as may be necessary to make it valid and enforceable. *To enjoy the full, continuous River Explorer Cruise you can either buy a supplementary ticket for your Saveaway or you can buy a full River Explorer Cruise ticket from the terminal when collecting your boarding pass. If you are buying a smartcard for the first time you will receive a new MetroCard. 7.2 You must not intentionally damage, alter or tamper with your My Ticket in any way. We are sorry for any inconvenience caused. Any dispute or claim arising out of or in connection with these Terms (including non-contractual disputes or claims) will be subject to the non-exclusive jurisdiction of the courts of England and Wales. For full details of our Fair Processing Notices and how Merseytravel will use your personal date please visit our. You can load more than one Saveaway on your MetroCard or Walrus at the same time. Online (you must first register an account and card number on MetroSmart) or at Merseytravel Centres. You can combine different types of season tickets for journeys through different areas or zones. No, you can register your Walrus card online. or any staffed Merseyrail network station within Merseyside*. How do I collect my ticket? The term dates for term time Tickets can be foundhere. Are there any restrictions in place when using a Solo Term Time Ticket? You are responsible for ensuring that your Solo Ticket covers your entire journey and where it does not, that you have purchased any additional tickets required to reach your destination before setting off. Waiver14.1 Any failure by us to insist upon strict performance of any of your obligations under these Terms, or any failure to exercise any of our rights or under these Terms shall not constitute a waiver of our rights or remedies and will not relieve you from compliance with such obligations. If the ticket is not suitable for your travelneedsplease visit the. I no longer need my ticket can I have a refund ? 10.7 All monies refunded to you shall beeffectedby way of bank transfer, BACS or refunded to the original debit or credit card used to purchase the Solo Ticket. 4.5.2 monthly (Railpass Apprentice Monthly Ticket) which can only be added straight to your Apprentice Travelcard and will be valid from the date specified at purchase. 4. 1.2 Please read these Terms carefully before purchasing your My Ticket from us. The initial activation must be paid to enable any Solo Ticket to be loaded onto a Merseytravel Smartcard. Solo tickets are valid across Merseyside. Safer Streets campaign to improve womens safety rolls out across Merseyside, Vital next step for bus reform in Liverpool City Region to be considered, Mayor joins passengers as Liverpool City Regions new trains hit the tracks, Liverpool City Regions new trains could be running from next week, Network Reviews, Consultations and Changes, Safety Advice for Drivers using the Mersey Tunnels, The Apprentice Travelcard for 19 24 year olds, Refunds, Returns, Compensation and Overcharging. Where this is the case, you will need to obtain another Merseytravel Smartcard which may incur a further activation fee in accordance with clause 6.2 above. 1.5 Where these Terms conflict with any other information published on the Merseytravel Website, these Terms shall have priority. 3.3 If your journey crosses the ticket boundary to Cheshire, Halton, Greater Manchester or Lancashire (other than where stated in clause 3.1), that part of your journey is not covered by the Railpass and you will be subject to additional fares from the point you leave the ticket boundary to your final destination. Complete a ticket surrender form online, attach your MetroCard and post this to Merseytravel, PO Box 1976, Liverpool, L69 3HN or submit it in person to your nearest Merseytravel Centre. 7.3 We may withdraw your My Ticket, including refusing to accept the continued use of such My Ticket where it has, or we have reason to suspect that it has, been misused or used for any fraudulent or improper purpose. Failure to notify us on completion of an apprenticeship shall constitute a misuse of the Solo Ticket and will be subject to any sanctions referred to in clause 8 below. 10. 9. (h) Any images of the Fast Tag we may provide are for illustrative purposes only. 4.2 Young Persons Solo Tickets are for persons aged 5 to 18. Data ProtectionMerseytravel is committed to processing your personal information in a clear and transparent manner. When you place your smartcard on the drivers ticket machine, station gate or ticket validator your ticket will be collected and activated if you chose to do so. 3. Use after 9.30am Mondays to Fridays and all day on Saturdays,. For Mersey Ferries a separate boarding pass must be obtained on production of your Saveaway Ticket. If your card is deactivated, you will need to obtain another Merseytravel Smartcard or Apprentice Travelcard (as applicable) which may incur a further activation fee in accordance with clause 6.2 above. One DayUse it anytime on the day that you buy it. If you have a question about Railpass please contact Merseyrail for help. 10.3 Solo Adult and Young Person 4 Weekly Tickets that are available on the Merseytravel Smartcard only and Solo Adult Annual Tickets sold as paper tickets shall be refundable where: 10.3.1 evidence of the purchase is provided in the form of a valid receipt or confirmation email as proof ofpurchase; 10.3.2 your bank or BACS details are provided to allow us to process your refund in accordance with clause 10.7. We may amend these Terms from time to time by publishing any amendments or replacements to the Terms on our website: http://www.merseytravel.gov.uk (Merseytravel Website), which shall replace all previous versions published by us.1.4 Where these Terms conflict with any other information published on the Merseytravel Website, these Terms shall have priority. 2. 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