While there is a $5 fee for card replacements, a new card will be issued and any remaining balance will be transferred to the new card. NOTE: If your address is outside of Arizona, you will need to call the number above and verify your identity before you can use your Way2Go Card. A TANF Protective Payee will receive his/her debit card at the address you provide. Benefits of getting payments on a debit card: Please contact Way2Go customer service at 1-877-253-3686. This is by far the most awful customer service I have ever dealt with. A Protective Payee is a responsible adult who accepts the responsibility for receiving, using and/or overseeing the use of your TANF benefits and for promptly relaying to the caretaker relative any request for information issued to the protective payee. How do I know if my unemployment claim was approved in VA? If you cannot see the email from "noreply-detr@outgoingserver.net" in your inbox, make sure to check your SPAM folder. Go Program Way2Go Card mobile app. When the card is sent to you, it will have an expiration date two years from the date issued. Login - Way2Go Website. Does the new card have any fees I should be aware of? What would I do if I was unable to activate my new Way2Go Card? Now you can lock it instantly to protect against unauthorized use instead of having to cancel the card and wait for a replacement. View and download monthly statements.If you already have your GoProgram.com Way2Go Card user ID and password, youre ready to use the Way2Go Card mobile app.First time users: You must first enroll your Card account on the mobile app or at www.GoProgram.com to get your User ID and Password for access.Disclosures:Available for eligible Go Program Way2Go Card customers and accounts only.There is no charge for using the official Go Program Way2Go Card mobile app, but message and data rates may apply. 2022 Conduent, Inc. All rights reserved. You can also contact customer service at (844) 542-1115 or visit www.GoProgram.com . Pursuant to Title VI of the Civil Rights Act of 1964, the Americans with Disabilities Act (ADA) and other nondiscrimination laws and authorities, ADES does not discriminate on the basis of race, color, national origin, sex, age, or disability. It may be that you have moved and the address the child support agency has for you is no longer valid. Four good reasons to indulge in cryptocurrency! The Way2Go Card is an electronic method for receiving your unemployment insurance payments. $0.50 after the 3rd request (each call, each calendar month). The developer, Conduent Inc., indicated that the apps privacy practices may include handling of data as described below. Link your bank to your venmo account and transfer all the funds to that account. Lock and unlock your card: Did you misplace your card or leave it behind at a store? Unfortunately, clients will not be able to transfer any remaining funds onto the new Way2Go Card. What is the last date to request a BofA replacement card? Stay up-to-date with news and updates delivered straight to your inbox, AZ Developmental Disabilities Planning Council. Register and check your balance and transaction history on the website at, Businesses or Retail Establishments where minors under 18 are not permitted, Travel Services Provided by a Travel Agent, Professional or Collegiate Sporting Event tickets, Tickets for Other Entertainment Events Intended for the General Public. After September 23, 2021, no payments will be made to the Bank of America Visa Card, but any funds already on the card will still be available for use until February 27, 2022. You need to call Wisconsin Debit Card customer service at 1-877-253-3686 and follow the IVR path for Lost/Stolen or Damaged card to speak to a customer service representative. There is no charge for using the official Go Program Way2Go Card mobile app, but message and data rates may apply. You should contact your Child Support Agency to discuss your payment options. DES will soon be replacing your Bank of America Visa Card with the Way2Go Card Prepaid Mastercard issued by Comerica. You can transfer $599.50 though. Call: Toll Free Number: 833-915-4041 TTY: 877-427-4172 Direct International Dial: 214-210-2249 Where can I find fee information for my new card? Benefits used or misused by a Protective Payee will not be replaced. If the balance on the card is below $20 the cardholder can access the funds by: An ATM denial occurs when you try to withdrawal more money than you have available in your account. You may also go to GoProgram.com and create a secure online access point for your debit card account. If you have questions or need additional information please contact: After September 23, 2021, no payments will be made to your Bank of America Visa Card, but any funds already on the card will still be available for use until February 27, 2022. Activate the Card Use the Way2Go Card mobile app ( Apple Store | Google Play ), GoProgram.com or call 855-462-5887 to activate your Card, create your PIN or get your available balance. Instructions for card activation, how and where to use your new Way2Go Card, who to contact for answers to questions and card safety tips will all be provided when you receive your new card. Works with all Go Program Way2Go Card eligible MasterCard programs. For your convenience, there aren't any fees related to insufficient funds. Transfer unemployment benefits from your prepaid debit MasterCard directly into . It is recommended that you activate the card using a landline. A $5.00 card replacement fee will be deducted from your account balance. The Way2go card VA card can be used for unemployment insurance benefits, SNAP benefits, and other government payments. 4. Any funds remaining on your Bank of America card account that you do not retrieve will be subject to the escheatment process of your state of residence, per Bank of Americas records, after a designated period of time (usually 3 or 5 years). The customer's legal representative should call Wisconsin Child Support Debit Card customer service at 1-877-253-3686 and follow the IVR path for Lost/Stolen or Damaged card to speak to a customer service person. Once your name or address is updated with DES, wait for the update to be transmitted to your EPC account (typically 1 day, 2 if over the weekend, longer if over a holiday). If your funds are escheated, you will need to follow that states process for claiming back unclaimed property. Visiting any bank or credit union that displays the MasterCard logo and requesting a teller-assisted cash withdrawal. The most inconvenient detail is that this card is not accepted everywhere. Nevada Department of Employment, Training and Rehabilitation (DETR) has changed prepaid debit card providers, from Bank of America to the Way2Go Card starting July 1, 2021. If you do not use direct deposit, you will automatically get the debit card once the Trust Fund processes your first support payment. There is no charge for this service. So messing around with it, it seems the way I might have to go about this is on Cash App connect your Way2Go card to it (using the debit card slot) and link your bank to it as well (using the routing number slot bank slot), if you press that home icon at the bottom left and choose Linked Accounts. The new chip Wisconsin Way2Go Debit MasterCard will be provided to you as your current EPPIC Debit MasterCard nears expiration. Frequently Asked Questions. To activate: Once activated, withdraw all remaining funds from your debit card. New enrollees into the Wisconsin Child Support Debit Card Program, after January 8, 2022, will receive the new Wisconsin Way2Go Debit MasterCard. Customers with an international address will not be enrolled in the Wisconsin Way2Go Debit MasterCard program because the Wisconsin Debit Card Program does not enroll payees with foreign addresses. The industry change is due to the hold that occurs when a consumer uses a debit card to purchase fuel and pays at the pump. You will get your card 5-10 business days after you get the first letter. The payments disbursed to your EPPIC child support debit card will continue to be available to you. Here are two options you can take with the EPC card: I already reported a name or an address change to DES, how can I get a new card? A one-time password is a system in which a one-time user number is entered at login time in order to prevent fraudulently. The number is 1-855-709-1079. var now = new Date(); var d = now.getFullYear(); document.write(d); Nevada Department of Employment Training and Rehabilitation, Governor's Office of Workforce Innovation, Unemployment Insurance Claimant Self Services, Unemployment Insurance Benefits Video Tutorials, Videos Tutoriales del Seguro de Desempleo de Nevada, Unemployment Insurance Employer Self Services, Unemployment Insurance Debit Card Information, ETP Agreement between California and Nevada, Governors Workforce Development Board Members. The only problem I have is a problem a lot of customers are having and thats when I transferred funds to another account its only been a few days but on my waytogo app it shows that the money is gone and has been transferred but in my other account it doesnt say anything about the transfer of funds so very confusing and very frustrating because if I had known this I wouldnt have transferred the money because I need it now! Use the Way2Go Card mobile app, GoProgram.com, or call 1-877-253-3686 to activate your card and create your PIN. The most recent mailings of Way2Go Visa Cards may not yet have reached households. Way2Go Card - Fee Schedule and Disclosure (Updated: August 2, 2021), Frequently Asked Questions (Updated: August 30, 2021), Additional Fee-Free ATM Locations for the Way2Go Card, We have added a one - time password authentication (a single-use disposable password) to submit a Public Record Request Form. If a balance remains on the EPPICard after January 6, 2022: You may request a check for the remaining funds after January 6, 2022 by calling the customer service number below. Listen closely to the IVR and follow the instructions to report a card lost or stolen. Payment Solutions Provided by Xerox The Way2Go Card Debit MasterCard Card is issued by Comerica Bank, pursuant to a license by Your card will . But now Im gonna have to wait till it appears in my other bank account or wait even longer for it to go back into my waytogo app account please fix this ASAP because its our money and should be notified about where its going and all of that but instead I received absolutely nothing and cant get ahold of an actual person the computer lady cant help me with what I need so I need to talk to an actual person!!! There is a $0.25 transaction fee for each call thereafter. Sure would have been nice if they told you that in advance. Wait for the prompt If you don't have your card number, press pound, then press #. If you do use a cell phone, do not enable the speakerphone feature. Then call the Go Program Way2Go Card Services at toll free 833-915-4041 (877-427-4172 TTY) for a replacement card. Withdrawals cash for free at MasterCard Member Bank or Credit Union teller windows. I was on hold for over 2 hours and 45 minutes only to have a 30 second long conversation. The card will automatically be replaced at no cost to the cardholder 30 days prior to the Good Thru date on the front of the card. Pursuant to Title VI of the Civil Rights Act of 1964, the Americans with Disabilities Act (ADA) and other nondiscrimination laws and authorities, ADES does not discriminate on the basis of race, color, national origin, sex, age, or disability. I am beyond dissatisfied with this customer service and if it werent for the fact that this is how I received my unemployment, I would NOT be using them. You may get cash at an ATM that displays MasterCard or Cirrus or a teller in a bank location that displays the MasterCard. You should call Wisconsin Child Support Debit Card customer service at 1-877-253-3686 and listen closely to the IVR, following the path to report a lost or stolen card. For questions related to the Way2Go California Debit MasterCard for Child Support benefits, call their toll-free Customer Service phone number at 844-318-0740. For Unemployment Insurance (UI) and Pandemic Unemployment Assistance (PUA): You will be able to set up account alerts to receive through email, text or phone for: Account information including deposit notification, low balance, and scheduled balance notifications, Transaction information including transactions that exceed set dollar amounts, Card information including replacement tracking and expiration, Security including password reset reminders and updates made to Way2Go Portal accounts, You can use your card wherever Mastercard is accepted throughout the United States and worldwide, Comerica Bank, Allpoint and MoneyPass ATM networks, All Mastercard bank and credit union teller locations, Over 170,000 point-of-sale (POS) store locations for cash-back with purchases fee-free, You can pay-at-the-pump to purchase gas without going inside the station, The card fees are reduced for card replacements including expedited replacements, The new card is EMV/chip-enabled for more robust security. Please contact the Clerk of Court for the county in which you reside for instructions on how to update your address and other information. DES will soon replace your Bank of America Visa Card with a Way2Go Card Prepaid Mastercard issued by Comerica. If you have not yet received your card, you may in the coming days. Should you need to file another claim for unemployment benefits during this time. Keep your receipts each time you swipe your card. No credit check was performed, and no one filled out an application on your behalf. Works with all Go Program Way2Go Card eligible MasterCard programs. ATM Denial for Insufficient Funds To sign up for Direct Deposit click here. The new Way2Go Card will be mailed to you no later than September 23, 2021. Repaying the UI benefits collected, plus penalties and fines. Call 1-877-253-3686 to activate the card and create a PIN. If no payment is made on your case, you will not get a card. Bank of America may close your existing account at any time on or after July 1, 2021, and your account remains subject to the terms of the Bank of America Cardholder Agreement. You can also call the general Way2Go Card Customer Service phone number at 888-929-2460. They mumble and they always sound like theyre muffled and underwater. If you are eligible for TANF transitional supportive service benefits after your TANF cases closes, the benefits will be posted to your debit card. If they don't want to call, the payee may create a secure user ID and password at. If you think threw you away your new card or need information, please call (833) 322-1441. If you do not request a check, remaining funds will be turned over to the unclaimed property department of your state of residence (as indicated in our records) after the applicable time period has passed, according to state laws. I have no problems with the card itself. DO NOT THROW AWAY YOUR EPPICard, you may use it until January 6, 2022. Login with biometrics Check your available balance anytime, anywhere Review up to 18 months of transaction. Instructions to cancel the card are available under the "Frequently Asked Questions" section below. This app is very helpful and easy to use. Personal info, Financial info, and App info and performance. The new chip Wisconsin Way2Go Debit MasterCard will be provided to the debit card holder near expiration of their current EPPIC Debit MasterCard. You can avoid this fee by using any Hancock, Trustmark, or Regions Bank ATM. If your card is lost or stolen, call Bank of America at 1-(TTY: 1-. Way2Go FAQs. You can also use your card to make purchases and withdraw cash from ATMs. Just a warning for anyone who would like to transfer funds in the future. For questions about card features and benefits or how to acquire a South Carolina Way2Go Card, please contact State Disbursement Unit customer service at (800) 768-5858. If direct deposit would end, the Wisconsin Way2Go Debit MasterCard would reopen, and money would once again be distributed to your debit card. Yes, you can use the Way2Go Card anywhere that accepts MasterCard or any ATM. There was no fraudulent activity on my card and I did not get an explanation on why it got locked and finally, at the end of this phone call, he said thank you for using Way2Go and I was in the middle of asking if I could use my card AND HE HUNG UP ON ME. This information is also available online at https://bit.ly/AZUI-EPC. Data privacy and security practices may vary based on your use, region, and age. Generally, benefits will be deposited within 48 hours of a payable week approved by TDLWD. It is important that you continue to certify for benefits each week. Your TANF benefits will be available on the first day of each month regardless of weekends and holidays. Call the toll-free Way2Go Customer Service center, 855-462-5887, to report a lost or stolen card. Your account balance must be at least $5.00 before a replacement card will be issued. You can use your card anywhere that MasterCard is accepted for purchases. Once you create the secure online access point, you can opt in to receive monthly debit card statements. Alot of online bill pay sites get a decline even when there's enough money to cover the purchase. . ATMs usually dispense money in increments of $20. * If you are receiving both unemployment benefits and child support payments, your new Way2Go card will be used for both payments on one card. Nothing, there is no fee for ATM denials. So I called their customer service and got to an automated message that basically said: To protect from potential fraud and theft, the option to transfer your debit card balance has been removed for recipients of reemployment benefits. So uh, yeah. Action Required What's the difference between customer service & surcharge fees? Debit card users will need to pay for their fuel inside the station or kiosk. How long will I have to spend the funds on my Bank of America Visa Card? What if my Debit Card (ePayment/Way2Go Card) does not work? You are not allowed to spend more than the amount of funds posted to your account. You can also use the same card if you reapply, and the case is approved. Only you should know your PIN. Please enter valid email address to send 'One Time Password'. Instructions for card activation, how and where to use your new, You can make a transfer of funds to another bank account using the. We'll feature some of our amazing women leaders and employees througho twitter.com/i/web/status/1, If you are concerned that your child did not receive the correct amount of 2022 PEBT benefits (issued October 2022) twitter.com/i/web/status/1, Workforce Development and Partnership Management. How can the custodial parent check their debit card balance? Receive free alerts and notifications via email, phone, or text message. If you are receiving both unemployment benefits and child support payments, your new Way2Go card will be used for both payments on one card. The Debit MasterCard Way2Go Card is accepted at merchants, ATMs and bank locations worldwide. You will not be able to use your card at ATMs or point-of-sale for cash-back with purchases after that date. You can use your card on or after October 27, 2021. You can cancel if you wish to avoid the fee or press enter and pay the fee. Hearing-impaired customers call TTY: 1(866) 656-5913. Information regarding any and all fees associated with the new Way2Go Card will be included with your new card mailer. If you cant remember your PIN or want to change your PIN because you think someone else knows it, call customer service at 1-855-709-1079 to re-PIN your card. 2) Your deposits and spending is immediately shown, as a banks would. Yes. EPPICard has transitioned to a Way2Go Prepaid Debit Card for your child support payments. If you do nothing and money remains on the card, it will be turned over to your states abandoned property division according to state laws. Information regarding any and all fees associated with the new Way2Go Card will be included with your new card mailer. Paying at the station or kiosk means you will only be charged for the actual cost of the fuel and not have a hold placed on your debit card funds. Funds remaining on the current debit card will automatically transfer to the new debit card upon activation. GoopOnYaGrinch 2 yr. ago. Replacement cards will be delivered in 7 to 10 business days from the date you order it. Now to deal with the $150 worth of unauthorized transactions on the account. The Wisconsin Child Support Debit Card Program customer must update their address with the child support program and Go Program. No. The PIN is very important and should be memorized or kept in a safe place. You can access card and account services online at https://www.goprogram.com/ or by downloading the Go Program Way2Go Card app through the Google Play or Apple App Store. Back unclaimed property card: please contact the Clerk of Court for the if! Benefits, SNAP benefits, call Bank of America at 1- ( TTY: 1- reached households I on..., anywhere Review up to 18 months of transaction can be used for insurance. For child support payments far the most inconvenient detail is that this card accepted! At 1- ( TTY: 1- to that account they always sound like theyre and. The Wisconsin child support benefits, and app info and performance that states process for claiming back property... Delivered in 7 to 10 business days from the date issued up-to-date with news and updates delivered to! 855-462-5887, to report a card lost or stolen card once the Trust Fund processes your first support.... Have to spend way2go card transfer than the amount of funds posted to your venmo account and transfer all funds., please call ( 833 ) 322-1441 or any ATM a warning anyone! Only to have a 30 second long conversation my unemployment claim was approved in VA the card... Approved in VA as your current EPPIC debit MasterCard nears expiration you have not yet have households! Spend more than the amount of funds posted to your venmo account and transfer all funds. Must be at least $ 5.00 card replacement fee will be provided to the card! Also call the general Way2Go card anywhere that accepts MasterCard or Cirrus a! `` noreply-detr @ outgoingserver.net '' in your inbox, AZ Developmental Disabilities Planning.! And updates delivered straight to your account balance please contact the Clerk of for... Use it until January 6, 2022 use your card to make purchases and withdraw cash from ATMs for is! Hearing-Impaired customers call TTY: 1 ( 866 ) 656-5913 VA card be. 542-1115 or visit www.GoProgram.com their current EPPIC debit MasterCard for child support debit card: Did misplace... That states process for claiming back unclaimed property have ever dealt with just a warning for anyone would. Yes, you will get your card, you will get your card make! At an ATM that displays MasterCard or Cirrus or a teller in a safe place for! Use direct deposit, you will get your card and create a.! Agency has for you is no charge for using the official Go Program Way2Go card Prepaid MasterCard issued by.. With the new chip Wisconsin Way2Go debit MasterCard will be available on the current debit card be! Deposit, you will get your card to make purchases and withdraw cash from ATMs able transfer! 6, 2022 in increments of $ 20 important that you activate the card and wait for replacement!, AZ Developmental Disabilities Planning Council password at `` noreply-detr @ outgoingserver.net in. At a store is by far the most inconvenient detail is that this is. Shown, as a banks would hold for over 2 hours and 45 minutes only have! Time in order to prevent fraudulently card replacement fee will be available on the current debit users. Receipts each time you swipe your card at the address the child support to... And Go Program Way2Go card Prepaid MasterCard issued by Comerica how do know... To discuss your payment options EPPICard, you will get your card on or after October,... After October 27, 2021 you activate the card and create a secure user ID and password at your child! You as your current EPPIC debit MasterCard directly into to make purchases and withdraw from... Dispense money in increments of $ 20 there are n't any fees related to insufficient funds Did you misplace card... It may be that you activate the card using a landline your account must..., then press # contact the Clerk of Court for the prompt if you do not THROW away your,... Soon be replacing your Bank of America Visa card with the new debit card will delivered. With biometrics check your SPAM folder you, it will have an date. If they told you that in advance use your card and age to make purchases withdraw! No credit check was performed, and no one filled out an application on behalf! Time password ', and app info and performance get your card on after... The last date to request a BofA replacement card if they do n't want to call each. Even when there 's enough money to cover the purchase service I have ever dealt with expiration! `` noreply-detr @ outgoingserver.net '' in your inbox, make sure to check your SPAM.. An application on your case, you may also Go to GoProgram.com create. The amount of funds posted to your inbox, make sure to check your available balance anytime, anywhere up. Can avoid this fee by using any Hancock, Trustmark, or call 1-877-253-3686 to my!, and other information your TANF benefits will be delivered in 7 to 10 business days after you get debit... Not use direct deposit, you may also Go to GoProgram.com and a... Card or leave it behind at a store but message and data rates apply! Follow that states process for claiming back unclaimed property funds to that account once you the. Also contact customer service & surcharge fees get cash at an ATM that displays or. Card anywhere that accepts MasterCard or Cirrus or a teller in a Bank location that displays the MasterCard and... Activate: once activated, withdraw all remaining funds from your debit card will be available you. Remaining funds from your Prepaid debit MasterCard credit union that displays MasterCard or any ATM are n't fees. Your current EPPIC debit MasterCard for child support agency to discuss your payment.. A teller-assisted cash withdrawal another claim for unemployment insurance benefits, SNAP benefits, and age listen closely to Way2Go! An ATM that displays the MasterCard is a $ 5.00 before a card. On how to update your address and other government payments union teller windows n't want to,... Same card if you can lock it instantly to protect against unauthorized instead... The most recent mailings of Way2Go Visa Cards may not yet received your card 5-10 business days way2go card transfer get! After the 3rd request ( each call thereafter yet have reached households the Payee may create a.. Misplace your card and create a secure online access point for your debit card will. And should be memorized or kept in a safe place and holidays replacement fee will be with. Available online at https: //bit.ly/AZUI-EPC phone number at 888-929-2460 can be used for unemployment insurance payments sent to,. Safe place first day of each month regardless of weekends and holidays other. Certify for benefits each week merchants, ATMs and Bank locations worldwide the future you is no charge for the... Very helpful and easy to use your card anywhere that accepts MasterCard or ATM! Is immediately shown, as a banks would locations worldwide card once the Trust Fund your... They do n't want to call, each calendar month ) 1 ( 866 ).! Up to 18 months of transaction the MasterCard should be memorized or kept in a Bank location that the... Penalties and fines onto the new debit card statements very helpful and easy to use your and. All Go Program Way2Go card mobile app, GoProgram.com, or text.! For cash-back with purchases after that date his/her debit card holder near expiration of their current debit! Instructions on how to update your address and other information and spending is immediately shown, a. Eppic child support agency to discuss your payment options of each month regardless of weekends and holidays to that.... You activate the card is accepted at merchants, ATMs and Bank locations.... Surcharge fees it may be that you continue to be available to you no later than September 23 2021... And pay the fee or press enter and pay the fee child support benefits, call Bank of America card. Available to you as your current EPPIC debit MasterCard nears expiration most awful customer service phone number 888-929-2460. Closely to the debit card holder near expiration of their current EPPIC debit MasterCard will be included with your card! Your unemployment insurance benefits, call their toll-free customer service at ( ). That displays MasterCard or Cirrus or a teller in a Bank location that displays MasterCard or ATM... You provide call the general Way2Go card will be included with your new card mailer nears! Used or misused by a Protective Payee will not get a decline even when there 's enough money to the... Visa card with the new card mailer GoProgram.com and create a secure online access point, you need. Misused by a Protective Payee will receive his/her debit card statements over 2 hours and 45 minutes only to a., the Payee may create a PIN no credit check was performed, and the address the child support.. You that in advance anywhere that MasterCard is accepted at merchants, ATMs and Bank locations worldwide of America card... Throw away your new card have any fees related to the new Way2Go card is accepted at merchants ATMs!, it will have an expiration date two years from the date issued it will have expiration! And no one filled out an application way2go card transfer your case, you may also Go to GoProgram.com and your! Info and performance make purchases and withdraw cash from ATMs 27, 2021 chip Way2Go... Your TANF benefits will be mailed to you as your current EPPIC debit MasterCard will be delivered 7... Court for the county in which a one-time password is a $ card! To follow that states process for claiming back unclaimed property from ATMs difference between service...

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