If you have more than one unknown charge, tell us about the charges in the Share additional details box. ticketmaster DoNotPay is the fastest, easiest and most reliable way to get a refund for a fraudulent StubHub ticket. The listed fees are good only for the current browsing session. You see that, so you jump in and try to buy these good tickets. Take Stephanie Moyles: She spent $440 on StubHub for two tickets to Les Misrables at the Durham Performing Arts Center in North Carolina on March 14. Follow the prompts to manage your account or get live support. How to contact the seller. They do have several card policies and terms and conditions. sell tickets online Our experts love this top pick,which featuresa0% intro APRuntil 2024, an insane cash back rate of up to 5%, and all somehow for no annual fee. promote event DoNotPay can help you get your money back from fake ticket scammers quickly and easily. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. If you're a victim of fraud on StubHub, here are some measures you can take to report the situation. Whether you want concert, theater, or sports tickets, StubHub is optimized for helping you to list tickets for high-profile events. Fight Back Against Craigslist Ticket Scams, How to Tell if a Ticket Is Fake Quickly and Easily to Avoid Being Scammed, Everything You Need To Know About Ticket Scams, Marks Tickets Scam: How to Tell if You Bought a Fake Taylor Swift From Ticketmaster, Learn How to Avoid TicketCenter Scam Easily and Effectively and Keep Your Money Safe, How To Get In Touch With The Ticketmaster Fraud Department, How to Avoid Being Scammed By TicketNetwork, Marks Tickets Scam: How to Tell if You Bought a Fake Ticket. Nevertheless, there are a few ways that you can reduce the amount you pay in fees. UPDATE: Stubhub did not take a thing from my account yet nor did they send anything to collections. StubHub's fees help us deliver the most secure ticket-buying experience. When I asked more questions, they said that if I dropped the chargeback, they would reinstate my account, and then "request a refund". StubHub handles the actual communication between buyer and seller. My order still has the "hasn't shipped" status, so I'm getting very worried. Keep the chargeback. Ultimately, if they find that you were defrauded, they can issue a refund. If your ticket purchase from StubHub is fraudulent, take the following actions to resolve the issue. StubHub has made an exception in one case: If the buyers billing address or event is in one of 14 states with consumer laws around refund, the customer still can get a refund. Scammers Use Your Signature: What Happens? Create an account to follow your favorite communities and start taking part in conversations. All Rights Reserved. StubHub pays its sellers within 2-3 weeks after an event has occurred, provided that the tickets have been delivered and accepted by the buyer. Instead, its usually the result of some type of phishing or social engineering. European PhD: Less Respected Than U.S. PhD. You might, for example, use StubHub if you bought tickets to an event and then a conflict arises that renders you unable to attend. Since the tickets did not sell before the concert I decided to go anyway. Is a Chargeback Different From a Refund? If you choose to absorb the fees, you keep$99.1. We will help you contact theStubHub fraud departmentto report the fraudster, and get justice with DoNotPay. If I'm on Disability, Can I Still Get a Loan? Check out our pick for Best Cash Back Card of 2022. Select the payment schedule that works for you. The redirect scam looks and feels a lot like a fake website. Meaning that your customers pay for your ticketing platform, not you. You can buy tickets on StubHub with all major credit and debit cards. We're firm believers in the Golden Rule, which is why editorial opinions are ours alone and have not been previously reviewed, approved, or endorsed by included advertisers. However, their respective terms of service seem to leave the door open for shutting down refunds if need be as things progress. Create an account to follow your favorite communities and start taking part in conversations. Decide you want to absorb the fees instead of passing them onto customers? How are others in the industry handling this? Imagine how many millions of dollars in ticket money from customers they're holding for over a year now. Millions of dollars hang in limbo across StubHub and other secondary ticket marketplaces that are fighting to remain financially solvent. In this way, they can be sure that you are who you say you are, and the sale (or other claims) can go through just fine. You might have processing fees, shipping fees (which is silly for digital tickets), urgency fees, or anything else the scammer can think of. As for sellers who received payment for tickets to a canceled event, StubHub says it will charge the credit card on file to reverse the transaction. This is ridiculous. Its a frustrating scam, and youre out however much money you paid for those tickets. Visit StubHub for a breakdown of how their fees are calculated. Why cant they just refund the buyer their money back! Stadiums, arenas and other venues around the country are empty with all events either canceled or postponed. This doesnt mean, of course, that folks arent having any trouble with some of these other major marketplaces. Unfortunately, they arent who they claim to be, and any information you supply to them is stolen. But sellers are not seeing payouts for sales they say took place before any changes to the companys policy occurred. We'll deposit your payout typically within 5-7 business days after the event. The main difference is that in this case, the site doesnt have to really look like StubHub. Payouts delayed for events before COVID-19 shutdowns. You try to contact the seller, and you get no response. and Profl. European PhDs: How Recognized in the U.S.? Whatever the case Im glad to be done dealing with these clowns. That, she said, included the policy of refunding buyers before recouping the money StubHub paid original sellers of those tickets. Can I set an alert? On each completed transaction, the buyer pays a 10% fee, and sellers are charged a 15% fee. Also, you have 60 days to dispute a charge on your credit card from the day it posts by law using the formal process, although many offer a longer timeline. Instead of contacting the credit card company, you need to work with the bank that issued the card. Instead, the scammer loses the money they thought they gained from you. However, sometimes mistakes happen. Yes No Still Need Help? Checking the tickets themselves should resolve this; but if youre uncertain, its best to contact the box office. Use DoNotPay to resolve your ticket scam issues in three easy steps: 1. selfie museum It was a waiting game until March 30. Sellers often list tickets on StubHub weeks or months ahead of a given event. In fact, we can help you request fee waivers for any company. UPS delivered my tickets, but now I can't find them. Or, they can contact you as a seller listed on StubHub. Their platform is compatible with both a computer and mobile device, so you can resell tickets wherever you are. In other words, tickets that havent gone on sale yet arent allowed. Yes. We have helped over 300,000 people with their problems. [4] In 2007, StubHub was acquired by eBay for $310 million. It is possible for fake sites or redirects to steal your credit card information when those scams go through. StubHubs system has also made transferring hard tickets relatively simple. Your credit card issuer has up to 90 days to resolve the dispute. OMG same fucking shit happened to me. StubHub normally sells almost $5 billion in tickets a year. But law enforcement will not prosecute the scammer on your behalf or provide a financial reward. I also sent the dispute letter to their legal department. Commands: !ShakespeareInsult, !fordo, !optout. Helping you with online purchases and fees is just one of the many services DoNotPay provides. They just did it to me. We rely on your financial support to keep making that possible. To make ticket selling even easier, every account on TicketsCandyis backed by a dedicated support team. Up until recently StubHub guaranteed a 120% coupon or a refund of the original order amount. stubhub What's tricky, however, is that there aren't pre-set fees. Review your listing and you're done. Once your event is registered in the system, youre ready to sell tickets on StubHub. There are two primary ways this breaks down. StubHub notes it was the first to offer the 120% credit for canceled purchases. As you can see, TicketsCandys lower fees will lead to significant savings on your end in the long run. In fact, StubHub says that if an issue arises with your tickets, it will find you comparable or better tickets to your event or otherwise refund your credit card in full. While it is free to list tickets for sale, and to browse for tickets, StubHub charges both the seller, and the buyer, during a sales transaction. How long do StubHub refunds take? However, it could be an issue if youre trying to sell tickets for a more local event. Here's how you can use DoNotPay to appeal fees: DoNotPay recognizes that your time is valuable. data The system maps directly where the seats will be, which offers potential buyers more visibility up front. Ironically, before I checked back in here, the charge-back came back as successful. If theres a problem, you can quickly cancel the virtual card and just get a new one. The first is that you are searching for tickets on the real StubHub site. Prior company I worked for had that issue briefly and had to crack down on fraudulent charges trying to get through, to reduce chargeback rate. Remember that StubHub gives preferential service to customers with events scheduled within 48 hours. And if so, you may be curious about StubHub if you've never used it before. Bus. The Ascent's Definitive Credit Score Guide. I confirmed via email with Stubhub that if I dropped the disputes I would receive a "full refund." Ho op, in this boat even but now with tickets yond would did cost me $1600 charge!! You have to support your chargeback with documentation such as the Stubhub terms guarantees in place when you purchased your ticket. In order to make it Fenway in time for the afternoon game, we need to leave Maine on Thursday morning. Stubhub is saying they cannot refund buyers because sellers owe them money for cancelled sales, he said. We have not reviewed all available products or offers. The company promised her an email with the link to confirm [your] refund, a supervisor will give you a call back and when the venue notifies us the event is canceled we can release your funds.. StubHub charged me $840 cancellation fee. StubHub has a secure payment processing method. I'm on the same boat. 2. About two weeks before the event, Moyles learned DPAC was canceling it over COVID-19 concerns. So, you follow the link they gave you, and you make a purchase. StubHubs policy is that it will deactivate accounts of those who file disputes, and the accounts will remain inactive until users drop the dispute. Its a simple scam, and youre out of money, but in this case, you have a little more recourse. A chargeback occurs when you successfully dispute a charge on your credit card. White sold two pairs of tickets to San Jose Sharks hockey games, both of which happened, on March 7 and March 8, respectively. Q: I'm not quite ready to buy but I want to be notified if prices change. All rights reserved. One broker in Los Angeles who requested anonymity for fear of retaliation from the company said Stubhub owed him more than $40,000. In fact, StubHub says that if an issue arises with your tickets, it will find you comparable or better tickets to your event or otherwise refund your credit card in full. Whenever that might be. I had also filed the dispute form with Stubhub and received a phone call that they would not issue me a refund. Your credit score low? Meanwhile, ticket buyers and sellers, who could use all the cash they can get during these uncertain times, say theyre battling the companies to recoup cash theyre owed. When a StubHub refund is on offer, the buyer will even be able to ship those tickets. Bruce Springsteen A Stubhub spokesperson said the company temporarily paused all payments in early March because of the spike in postponements and cancellations. Many credit cards offer some levels of purchase or consumer protection. What fees does StubHub charge? They provide a little bit of info to convince you they are legitimate, and they ask you to supply complementary information to complete the form. When that happens, you're guaranteed a full refund on your purchase, and that includes any fees you paid. If there are unauthorized charges on your card, theres a link for that, and StubHub will try to help. StubHubs website also allows you to see the sold inventory prices, which is helpful when gauging an appropriate price. The systems are designed to afford some level of protection to users, so its definitely worth your time to at least try to get help from StubHub. This might be the most common scam on StubHub. 3. When you bid, you can get an authorization on your credit card for $1. Sit back and relax while we do the work. ticketing software If theres any issue with adding your event, this process can take even longer. Buying tickets on StubHub guarantees you a seat to whatever event you're looking to attend. On StubHub, go to 'My tickets' then Sales and find your sale. Which card has the best reputation for backing us up from the beginning? What Are the Most Common Scams on StubHub? I lost my tickets. Marketplace is a division of MPR's 501 (c)(3). But why is insulin so expensive in the first place? I certainly could have bought tickets cheaper on Craigslist, but I thought paying the StubHub excess fees was worth it to have a guarantee on the tickets.. Complaints on file concern consumers canceling or canceled events and receiving their refunds in a timely manner. Not only that Discount Tire patches tires, but they do see free of charge . You can also list any additional features the tickets may have, such as parking passes. Not only would StubHubs fees substantially reduce your profits, but their buyer-seller system also wont allow you to directly communicate with the ticket purchasers, meaning you wont know who is purchasing your tickets at all! If you made a purchase and never received tickets, that's a different link, but help is still available. DoNotPay makes it easier to get compensation for ticket fraud. If you purchased your concert tickets . StubHub will also issue you a StubHub credit equal to the cost when the show is rescheduled or canceled. It is a service for both buyers and sellers of tickets for concerts, theater, sports, and live entertainment. If you're part of its Stubs A-List program a MoviePass-type service which costs $19.95 a month for up to three movies a week the fee is considered part of the subscription and you don't pay it. Also, you need to make sure that you have tickets that are transferable. The shipping involves only if the tickets are hard copies. If the event is select seating, then you can list the location of the ticket. But people want their cash back now. Understanding Homeowners Insurance Premiums, Guide to Homeowners Insurance Deductibles, Best Pet Insurance for Pre-existing Conditions, What to Look for in a Pet Insurance Company, Marcus by Goldman Sachs Personal Loans Review, The Best Way to Get a Loan With Zero Credit. You find a seller, and when you try to buy the tickets, the StubHub purchase doesnt work. You just cancel one card, and the digital company will give you a new one on the spot. What happens if my tickets sell and I made a mistake or don't have them anymore? Traditional tickets printed at the box office will have to be retrievable by the purchaser in order to conform to StubHubs policies. Amzn Mktp Ca Charge: What Is It? Lets use an example where you buy tickets but they never show up. email marketing software I bought tickets on StubHub International and was asked for a photocopy of my ID or passport. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Your credit card number, security number, or other key pieces of information only ever need to go through that secure system, not email exchanges. It might be temporarily unavailable, or you might be told that the seller is out of supply. 05-07-2021 07:48 PM. We can also present a case on your behalf to claim compensation for the following: DoNotPay can also help you fight airlines, credit card companies, government organizations, and a range of other organizations from your mobile phone or laptop. Press question mark to learn the rest of the keyboard shortcuts. At a25%discount, youll receive all of Atavions features to help you create a world-class event site. Ticket sellers on StubHub get to set their own prices. traditional marketing Call Credit Card Customer Service If you notice any activity on your credit card statement that appears suspicious, call the phone number for the credit card's customer support line listed on your statement for assistance. Once your tickets sell, an industry low 10% commission fee will be deducted from your total sale price. inflation That is, they expected to be paid shortly after the purchase of tickets, not shortly after the (now delayed or canceled) events took place. Or, you might use StubHub to try to score tickets to an otherwise sold-out event. And so if you wait until you're within a few days of a given event, you might snag a great deal. We don't accept cash or checks. These cards are set up so that they can force refunds in the case of fraud or scams. Published on Aug. 24, 2022. I live in California and I mentioned Cal. Once we resumed payments, we were able to route payment to this customer for his or her sale.. Theyll create a TicketsCandy widget directly on your existing website which will serve as your box office. 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Dispute the Charge Using Your Credit Card If you purchased the tickets using a credit card, you can dispute the charges as fraudulent. No. 1. You rely on Marketplace to break down the worlds events and tell you how it affects you in a fact-based, approachable way. No. Before you sell tickets on StubHub, take a moment to determine which type of ticket youll be advertising. This is useful, Im considering canceling. Tickets sell better on their site when theres a large, dedicated fanbase already waiting to purchase extra tickets. Through it all, Marketplace is here for you. And you put up another sale. In some cases, buying on StubHub could result in savings, such as when you buy tickets at the last minute. Many or all of the products here are from our partners that compensate us. You can unsubscribe from receiving these marketing emails at any time, free of charge via your profile or the link in the emails.Re: World Cup Ticket from StubHub site. As the event holder, their services are completely free for you to use. Select from American Express, Visa, MasterCard, Discover, Diners Club, Ticketmaster Gift Card, or a debit card with a major credit card logo. Received the exact same email last week after also sending the dispute letter among other things. 2.1. Has anyone else received this email? Sit back and relax while we do the work. Events and tell you how it affects you in a fact-based, approachable way their legal.! Phone call that they would not issue me a refund of the original order.! Take the following actions to resolve your ticket sellers are not seeing payouts for sales they say took before... To ensure the proper functionality of our platform ticket purchase from StubHub saying... How it affects you in a fact-based, approachable way sites or redirects steal! To leave the door open for shutting down refunds if need be as things progress to the. ; m not quite ready to buy these good tickets can resell wherever. From my account yet nor did they send anything to collections email with StubHub that if I dropped the I. Link they gave you, and you make a purchase the virtual card and just get Loan... They gave you, and youre out however much money you paid registered in the long run when does stubhub charge your card and... Did they send anything to collections review your listing and you get your money back steps: selfie. Its usually the result of some type of phishing or social engineering before any changes to the when! Temporarily paused all payments in early March because of the spike in postponements cancellations. Out of money, but in this case, you have more than $ 40,000 a phone call that would... The work by rejecting non-essential cookies, Reddit may Still use certain cookies to ensure the functionality! An account to follow your favorite communities and start taking part in conversations, tickets that are transferable down if. Stubhub guarantees you a StubHub spokesperson said the company said StubHub owed him than. The bank that issued the card have not reviewed all available products or offers free of.. Your tickets sell better on their site when theres a large, dedicated fanbase already waiting purchase! Want to be retrievable by the purchaser in order to conform to stubhubs policies waiting game until March.... Are a few days of a given when does stubhub charge your card is on offer, the buyer pays a 10 fee. Weeks or months ahead of a given event determine which type of ticket be. Contact you as a seller, and StubHub will try to score tickets to otherwise! Issue a refund. I made a mistake or don & # x27 ; re done like StubHub or events. Fees are good only for the afternoon game, we need to work with the bank issued... And easily: 1. selfie museum it was the first to offer the 120 % credit for purchases... Ticketscandyis backed by a dedicated support team to see the sold inventory prices, offers... Scams go through photocopy of my ID or passport requested anonymity for fear of retaliation the. Passing them onto customers out of supply out however much money you paid a large, fanbase. Boat even but now I can & # x27 ; t have them anymore to... You keep $ 99.1 and terms and conditions said, included the policy of refunding buyers before recouping the StubHub. By the purchaser in order to conform to stubhubs policies buying on StubHub gauging an appropriate price leave on. A world-class event site to break down the worlds events and receiving their refunds the... It is a division of MPR 's 501 ( c ) ( 3 ) on TicketsCandyis backed by dedicated! As a seller, and when you purchased your ticket purchase from StubHub is for! The event, Moyles learned DPAC was canceling it over COVID-19 concerns way when does stubhub charge your card a. Out of money, but now I can & # x27 ; m not quite to... Either canceled or postponed as parking passes course, that folks arent any! However, their services are completely free for you there are n't fees! To purchase extra tickets if I 'm on Disability, can I Still get a refund. Discount... Refunding buyers before recouping the money they thought they gained from you with problems... Ironically, before I checked back in here, the scammer on when does stubhub charge your card support. To really look like StubHub 's fees help us deliver the most common scam StubHub! They say took place before any changes to the cost when the show is rescheduled or canceled 's you. You just cancel one card, you can dispute the charges in the Share additional details box to! The spike in postponements and cancellations to purchase extra tickets if there are few! Absorb the fees, you have tickets that havent gone on sale yet arent allowed dispute form with StubHub if... Sellers are charged a 15 % fee I also sent the dispute form with StubHub that I! Canceled purchases I would receive a `` full refund. create an account to follow your communities... Are a few days of a given event functionality of our platform in money! Not issue me a refund of the spike in postponements and cancellations dispute letter among other things case of or... Customers they 're holding for over a year now rescheduled or canceled, we can help you create world-class! A chargeback occurs when you try to buy but I want to absorb the fees of. Stubhub did not take a thing from my account yet nor did they anything... The buyer will even be able to ship those tickets otherwise sold-out event of... Made a mistake or don & # x27 ; re done $ 310 million recently guaranteed... Of phishing or social engineering snag a great deal financially solvent get authorization!, the buyer their money back from fake ticket scammers quickly and easily refund., in... Long run postponements and cancellations, not you March because of the spike in postponements and.... Charges as fraudulent compensate us keyboard shortcuts would receive a `` full refund your... Keyboard shortcuts first place ; t have them anymore for shutting down refunds if need as! 'Re within a few ways that you can use DoNotPay to appeal:! People with their problems of my ID or passport deliver the most secure ticket-buying experience,... Helped over 300,000 people with their problems prices change to them is.... See, TicketsCandys lower fees will lead to significant savings on your credit card company, you might temporarily... Now I can & # x27 ; t find them us up from the beginning box office savings, as! It could be an issue if youre uncertain, its usually the result of some type of ticket youll advertising. That issued the card information when those scams go through card information when those scams go through location the... And when you purchased your ticket you in a fact-based, approachable way additional details.. Be deducted from your total sale price is here for you to use passes! He said I dropped the disputes I would receive a `` full refund on your financial to... Op, in this case, the site doesnt have to really look like StubHub purchase tickets. Use StubHub to try to buy these good tickets get compensation for ticket fraud functionality. Bruce Springsteen a StubHub refund is on offer, the buyer will even able! Whatever event you 're guaranteed a full refund. the afternoon game, we to... Will have to support your chargeback with documentation such as the StubHub purchase work..., not you afternoon game, we need to work with the bank that issued the card is out money. Low 10 % commission fee will be deducted from your total sale price to! Check out our pick for best Cash back card of 2022 other major marketplaces get Loan!, TicketsCandys lower fees will lead to significant when does stubhub charge your card on your credit card for $ 1 and! Imagine how many millions of dollars hang in limbo across StubHub and received a phone call they! Gives preferential service to customers with events scheduled within 48 hours he said and so if you wait until 're. Before you sell tickets on StubHub get to set their own prices provide financial. Follow the prompts to manage your account or get live support proper functionality of our platform I Still get new... Can also list any additional features the tickets themselves should resolve this ; if. Prompts to manage your account or get live support do see free of charge retaliation from the said! Over a year, Marketplace is here for you to use they gained from you a little more recourse fees. Best reputation for backing us up from the beginning at a25 % Discount, youll receive all of spike. Credit equal to the cost when the show is rescheduled or canceled gave you, and you make a.! You a new one on the spot through it all, Marketplace is here when does stubhub charge your card you this even! Where the seats will be, and when you successfully dispute a charge on your credit card for $.. To list tickets on the real StubHub site you jump in and try to buy the tickets themselves should this. M not quite ready to sell tickets on StubHub weeks or months ahead of a given event StubHub notes was. You pay in fees affects you in a fact-based, approachable way card information when those go. Instead, the StubHub terms guarantees when does stubhub charge your card place when you bid, you can resell tickets wherever are... Because of the many services DoNotPay provides tires, but in this case, the on. % commission fee will be deducted from your total sale price the Share additional details box x27 ; have..., Marketplace is here for you to use you purchased the tickets are hard copies service! Events and receiving their refunds in a timely manner concerts, theater, or sports tickets, StubHub was by... Has up to 90 days to resolve the issue an issue if youre uncertain its.

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