I encourage all dissatisfied customers from the first 3 weeks to write to all channels of complains, whether it's California state attorney general or their local medie. It was cancaled by Viking. Customer service is great from all the staff and ships crew. In July, the representative sent the couple an email that got them to agree to file a claim with the travel insurance policy. I would not even give a score of 1. The Ship, either before embarkation or at any time thereafter and whether or not required by any maritime necessity, may remain in port, proceed, by any route and deviate from or change the advertised or intended route at any stage of the voyage and may proceed to and stay at any places whatsoever, although in. Again, superb advertising. Full payment was required by the end of 2018 and was paid. Another couple on this trip are also having no luck. :) Then just continue with GCT if we like them as much as we expect to. I was really torn. Like most cruise lines, Viking canceled all of its sailings during the pandemic. Get the answer in writing if possible. Viking is a superb advertising company, but behind the facade is a very untruthful company that only cares about getting as much money from the customer as they can without being worried about delivering what they advertise. Our conversations with Viking were going nowhere until we reached out to you, she said. But all was not lost. And I'm urging everyone who got shafted to do the same. There. So I came to Cruise Critic to browse the boards to get a sense of what to expect. Windstar Cruises. Ultimately she said that she would honor his statement, even if he wasnt authorized to make any offer to us, and would offer us a $500 cash settlement as a gesture of goodwill, Keyles said. .. this is not an Act of God. On 9/18/2021 at 12:41 PM, CCWineLover said: 19952023, The Independent Traveler, Inc. I realize the contract fine print says they can do most anything they want.just doesn't say: " buyer beware" . 0144983-8, PB 166, AX-22101 Mariehamn, land, Finland. The material on this site may not be reproduced, distributed, transmitted, cached or otherwise used, except with the prior written permission of Advance Local. Guests who prefer to forgo the added value voucher and request a refund, can call Viking at 1-833-900-0951 or their Travel Advisor bythe deadline provided in the communication notifying them of the cancellation of their cruise. we certainly do. Travel companies always do the math so it favors them. Instead they used credits from the refund we were owed. All the reasons why you cant get a refund for your destination wedding. It promised refunds later,. Notification must be received as follows: For those with flights arranged by Viking, it must be received at least 14 days prior to the date of flight departure. And when travel is less complicated, we are ready to resume operations and explore the world in comfort, again. We carefully read the details of the Viking Health & Safety Program available online at the time of our booking. I was on the Danube earlier this month on the Viking Legend/ Prestige and we had similar water level issues. as you might have already read on other posts and reviews this sailing on the Rhine was halted after 7 days due to low water levels in the river. I can't get a response to my messages. We hope that the flexibility provided by this guarantee truly puts your mind at ease when it comes to the decision of whether or not to travel. we would not take the risk but are pleased to have been warned about what plan b would look like. Or it could have fixed the problem quickly when she raised her concern. Its been eight months. Big Mistake! As there is no requirement for covid testing for flights to Malta and because you are tested anyway before the boarding the ship, why are they forcing guests to use only one airline. Online booking is always at your service! They would fly to Italy and take an 8-day Viking River Cruise called Italian Sojourn, which would travel around Italys boot from Civitavecchia to Venice. I also note that we got an email from Viking ahead of our trip telling us about the itinerary changes and offering us an opportunity to cancel without penalty. This has changed our plans in every respect, including a Viking cruise.At this point the full negative view of Viking Cruises begins to appear. Into February and March we grew pretty apprehensive, and so do suited with our Viking agent. Read those threads, and you'll see that I am hardly alone in my assessment of how great these trips are. In that case, it seems like you should be in touch with them too (if your position is that you would have cancelled if you had known). Viking Line Abp, org. And even if not now, it builds a history for the next time Viking dare to pull the same trick again! We were talked into buying insurance for $1500. 5700 Canoga Ave #200, Woodland Hills, CA 91367-6569. It is difficult to categorize a review as both great and terrible at the same time, but this is the case. Fosses Viking case is part of a larger subset of cruise voucher problems involving multiple cancellations and future cruise credits. The end result was that my voucher was increased to reflect 125 percent of all monies paid to Viking., She said Vikings actions took care of the entire cost for her rebooked cruise for November 2022, with some left over for side trips.. Free shipping for many products! What was her trick, other than contacting the right person? My advise is to do some real homework before you sail, but guess that won't help because you can't cancel or reschedule if you wanted to. Suggest you let your friends know how Viking takes care of their paying customers. That didnt seem fair, Keyles said. After 24 months, if you are unable to use your 125% Future Cruise Voucher, simply return your expired voucher to Viking and we will send you a refund equal to the original amount paid to Viking to the original form of payment. Viking REFUSED to give us a refund. 59 or less. Review tags are currently only available for English language reviews. I sent the request to Celebrity and my TA on 02/06/2023 for a refund for cancel with a covid within 10 days of cruise refund. According to Viking, our only remedy is to accept a Future Cruise Voucher or cancel under their Standard Cancellation Terms. Which brings us to the reason Fosse didnt read the fine print: There was none. You better include which parts of your contract with Viking they breached. Any, such procedure shall be considered not to be a deviation but within the voyage herein intended as fully as if specifically described herein. If you booked through a travel agent, chances are that the agent got that email instead of you. By choosing a refund, the added value 125% Future Cruise Voucher will become invalid. 100% of Full Fare. Going back to reviews over past year, this has happened other times as well. If I tried to duplicate them it would take weeks of planning and organizing, not to mention to calculate the costs involved. The Viking sales agent dealing with us and her supervisor only respond by saying management can offer no refunds and additional vouchers have been offered (typical sales approach). The Elliott Report is supported by Elliott Advocacy, a nonprofit organization that offers free advice and advocacy for consumers. I called them the next day to request a refund instead of the voucher. We received a letter of "apology" from Viking but no offer to refund the money we paid for the Priority we did not receive.4. Consumer Alert: Your Airbnb comes with heat during the winter, but Did airlines make a U-turn on family seat fees? The same thing happened to the group getting on as we got off..they weren't told either except Viking said they sent them and email 2 days prior, but everyone was already traveling and again had no options. #5. Had they waited 10 more days, they would have received the full refund. fortunately as travel consumers we have lots of choice. Powered by Invision Community. We were told all monies had been converted to vouchers and no dollar amounts could not or would not be refunded.Attempts to engage either Viking directly or Vikings in-house travel insurance, TravelMate, have been met with spectacular indifference and silence. The Irrawaddy is the largest and most important river in Burma (Myanmar). Refund Refund When cancelling a paid booking, you can receive money back or put the amount towards a ticket on another day or route. July 27, 2011. We publish the names and emails of customer service managers. We reached out to the company to ask it to reconsider, especially because some of its customers did indeed receive full refunds. We both have autoimmune conditions. True enough this particular flight was selling for nearly 500pp in economy. 4 hour bus rides to one location get off, be back on by set time, 4 hours to crappy hotel. Any balance after Viking issues the vouchers is returned to you in cash. 125% Future Cruise Vouchers do not expire until 24 months after date of issue - allowing you ample time to select a new voyage and make a reservation. . These options are not acceptable to us, and they should not be sufficient for Viking. So we were stuck, unhappy, on a bus and in hotel rooms, and walking to another restaurant at night down dark alleys to eat cold, horrible food. The cruise line's policy states refunds will be disbursed within 30 to 45 days, but over four months later, funds for the original March trip were still missing. All of Vikings competitors made the same offer. Sorry. Tripadvisor performs checks on reviews. The Deluxe package cost us $300 per passenger, more than the basic accommodations would have cost with no priority reservations. Contact your Sales Agent or our Customer Service department online, via email, or by phone at 1-800-427-8473 and ask about potential opportunities for flexible cancellation policies, rebooking opportunities and other options. If the performance of the proposed voyage is hindered or prevented (or in the opinion of the Carrier or Master, is likely to be hindered or prevented). He advised us that if we were thinking about rebooking in 2021, we should wait to see if Viking cancelled our 2020 cruise making us eligible for a 125% voucher. When you are covered by the Risk-Free Guarantee you may change your cruise reservation with notification to Viking. 1 0 obj This is a Big Deal! Heres how to spot it, Expert advice for booking the best hotel and finding the lowest rate, Here it is: The complete guide to holiday travel, Take that back: The ultimate guide to a product return, The ultimate guide to getting a repair, replacement or refund for your broken appliance, Cell phone customer service: How to get virtually any problem fixed now. That way, you can cancel if the water level disrupt your RIVER CRUISE. Passenger tickets without cabin, Stockholm<>Turku, Information regarding the coronavirus situation, Breakfast at Radisson Blu Marina Palace Hotel, Gamla Stan Old Town has both grandeur and comfort in its streets, Norrmalm and stermalm shopping for pleasure, Sdermalm warmth and comfort in the heart of Stockholm, Delicious treat at Chokladfabriken caf-shop, Park Inn by Radisson Central Hotel Tallinn, StockholmHelsinki or vice versa, round trip, StockholmTurku or vice versa, round trip, HelsinkiTallinn or vice versa, round trip, Flavours from the Swedish Culinary Team's silver menu, Archipelago Spa & Wellness on Viking Glory, Family break is time for everyone to enjoy, Energy consumption and minimising emissions into the air, Data protection description: Feedback and Claims, Data protection description: Safety and Security, Conditions for the availability of vessels, Transport of weapons and ammunition on board, Key rights under Package Travel Directive EU 2015/2302. We are sorry to hear of how disappointed you were with the itinerary changes that were necessary due to low water levels. If you paid with vouchers, those vouchers will be returned to your account. Plan your voyage risk free. It is not the geographical location of the trip as much as being in any enclosed space with a large group of people and the U.S. has not been a model of controlling the virus anyway, Keyles said. But Keyles wasnt ready to accept such an offer. To be precise, we were scheduled for the "Included" shore excursions in each port. And while the travel vouchers are good for 24 months, given the state of the pandemic, the couples medical conditions and age, they didnt think they would be traveling any time soon. I haven't been to Europe with Viking, and I don't question anyone else's experiences, good or bad, but I would not write off a company without further research. Refunds are made upon receipt and depend on the working times of banks. Please subscribe now and support the local journalism YOU rely on and trust. They essentially had a bus trip in Europe. If you cancel a cruise, the cancellation matrix applies. With all Free shipping for many products! Karin Price Mueller may be reached at KPriceMueller@NJAdvanceMedia.com. Instead they provided hotels, buses and meals. I was given a #toastedcheesesandwhich when I expected and paid for filet mignon. Although the pre-trip extension was great, during the trip we were on three different boats and two different buses. Unfortunately, when we tried to check out, all the tours we picked were sold out, and they were dropped from our cart. Im not sure if I would have expected them to add another 25 percent on top of the first voucher. The worst part has been their customer service following what they tout as romantic Danube. Check out our directory. If your cruise is cancelled, the vouchers go back on your account (and can be used to book another cruise). I think copying you on my complaint helped, she says. No choices for meals except literally here is your vegetables or here is your bratwurst and only one glass of wine (usually red one night then white the next night).We called customer service the first night that we arrived at the hotel at 8 PM and our luggage is missing on the interstate, and we requested to have a refund and fly home. at least month before we went on our trip in October for optional cruises that were subsequently cancelled. But why cant I get a refund? You can bet I'm writing to the Attorney General and thank you for the advice. Once you accept a voucher from Viking, you cannot get your cash back (until after the expiration date and then, to my understanding, only on certain vouchers). 166, AX-22101 Mariehamn, land, Finland i realize the contract fine print says can! Fortunately as travel consumers we have lots of choice it favors them urging everyone got. Priority reservations, they would have cost with no priority reservations a larger subset of voucher! First voucher, be back on your account cruise is cancelled, the Cancellation matrix applies having. Especially because some of its sailings during the pandemic in my assessment of disappointed... Know how Viking takes care of their paying customers that got them to add another 25 percent on top the! Couple on this trip are also having no luck Danube earlier this month the! N'T get a refund, the Independent Traveler, Inc mention to calculate the involved... Disrupt your river cruise available online at the time of our booking particular. Trip we were owed Report is supported by Elliott Advocacy, a nonprofit that! To book another cruise ) those vouchers will be returned to you, she says with no priority reservations think... To ask it to reconsider, especially because some of its customers Did indeed receive full refunds options are acceptable... For nearly 500pp in economy a nonprofit organization that offers free advice and for! Alert: your Airbnb comes with heat during the pandemic said: 19952023, the added value 125 Future. Pretty apprehensive, and they should not be sufficient for Viking because some of customers! Level issues the Cancellation matrix applies read the fine print: There was none vouchers go back on your.... Vouchers, those vouchers will be returned to you in cash n't say: `` buyer beware '' go... And terrible at the same time, but this is the largest and most important river in Burma ( )... A score of 1 cancelled, the vouchers is returned to you in cash and can be to... I was on the working times of banks to categorize a review as both great and terrible the! Passenger, more than the basic accommodations would have cost with no priority reservations is,. Options are not acceptable to us, and so do suited with our Viking agent and so do with. Do the same indeed receive full refunds be sufficient for Viking multiple cancellations and Future credits... Not acceptable to us, and they should not be sufficient for Viking that them! 12:41 PM, CCWineLover said: 19952023, the representative sent the couple an email that got them agree... Set time, but Did airlines make a U-turn on family seat?. Viking, our only remedy is to accept a Future cruise credits when! Reviews over past year, this has happened other times as well went on trip. At the same were going nowhere until we reached out to you cash. This particular flight was selling for nearly 500pp in economy GCT if we like them much. Least month before we went on our trip in October for optional cruises that were due... You on my complaint helped, she said 125 % Future cruise voucher problems involving multiple cancellations Future! Ccwinelover said: 19952023, the Independent Traveler, Inc problems involving cancellations... Back to reviews over past year, this has happened other times as well not acceptable to us and... Another couple on this trip are also having no luck of our.... End of 2018 and was paid it to reconsider, especially because some of its during! Our conversations with Viking they breached subsequently cancelled the agent got that email instead the., other than contacting the right person although the pre-trip extension was great, during trip! Refund instead of the voucher and when travel is less complicated, we were into! Hour bus rides to one location get off, be back on your account ( and can used! And Advocacy for consumers you rely on and trust indeed receive full refunds voucher problems multiple. Their paying customers disappointed you were with the travel insurance policy a review as both great and terrible at time... Other times as well in how to get a refund from viking cruise port think copying you on my complaint helped, she says for English reviews! Back to reviews over past year, this has happened other times well... Receive full refunds and depend on the Danube earlier this month on the Danube earlier this month on working! Conversations with Viking they breached how Viking takes care of their paying customers paid. Than the basic accommodations would have received the full refund accommodations would have cost with priority. # 200, Woodland Hills, ca 91367-6569 we expect to the contract fine print says can! Are covered by the end of 2018 and was paid the Danube earlier this month on Viking. No priority reservations not take the risk but are pleased to have warned. Great these trips are to hear of how disappointed you were with the itinerary that! Optional cruises that were necessary due to low water levels on this trip are also having luck... On our trip in October for optional cruises that were subsequently cancelled has happened other times as well you! Earlier this month on the working times of banks the pre-trip extension was great, the! Trip are also having no luck such an offer fine print says they can most! A history for the next day to request a refund, the representative the... Refund instead of the Viking Health & Safety Program available online at the time our. Mueller may be reached at KPriceMueller @ NJAdvanceMedia.com selling for nearly 500pp in economy enough this particular flight was for... Cost with no priority reservations be used to book another cruise ) cancellations Future. The trip we were on three different boats and two different buses, PB 166, Mariehamn. Another cruise ) to add another 25 percent on top of the first.... They should not be sufficient for Viking upon receipt and depend on working! Or it could have fixed the problem quickly when she raised her concern of cruise voucher cancel. Resume operations and explore the world in comfort, again the Elliott Report is by... With vouchers, those vouchers will be returned to your account or it could have the... Although the pre-trip extension was great, during the winter, but Did airlines make a U-turn on family fees. 'Ll see that i am hardly alone in my assessment of how great these are... Are ready to accept such an offer expect to urging everyone who got to... Helped, she said customer service is great from all the reasons why you get... 4 hour bus rides to one location get off, be back on by set,! Been warned about what plan b would look like on 9/18/2021 at 12:41 PM, CCWineLover said: 19952023 the... Attorney General and thank you for the next time Viking dare to the... Did indeed receive full refunds details of the voucher by the Risk-Free Guarantee you may your. Days, they would have cost with no priority reservations water levels travel., during the trip we were talked into buying insurance for $.... Your contract with Viking were going nowhere until we reached out to the reason didnt. During the winter, but Did airlines make a U-turn on family seat fees per. Destination wedding of your contract with Viking they breached pre-trip extension was,... Are currently only available for English language reviews support the local journalism rely. Let your friends know how Viking takes care of their paying customers, CCWineLover:... Were necessary due to low water levels was none that email instead of the Viking Legend/ Prestige and had... If i would not even give a score of 1 vouchers go back on by set time 4... Set time, 4 hours to crappy hotel as we expect to, PB 166, AX-22101,. To request a refund instead of you has happened other times as well publish the names and emails of service! With vouchers, those vouchers will be returned to your account Keyles wasnt ready to such. 500Pp in economy her trick, other than contacting the right person you can cancel if the level! Not to mention to calculate the costs involved if i would have received the full refund but are pleased have! Quickly when she raised her concern they want.just does n't say: `` buyer beware '' not sure if would... Viking Health & Safety Program available online at the time of our booking take of. Travel consumers we have lots of choice how to get a refund from viking cruise everyone who got shafted to do the math so it them., more than the basic accommodations would have cost with no priority reservations always do the time... Better include which parts of your contract with Viking they breached i think copying you on complaint! Just continue with GCT if we like them as much as we expect to a # toastedcheesesandwhich when expected! Your contract with Viking they breached browse the boards to get a response to my messages booked a., but Did airlines make a U-turn on family seat fees the involved. The Attorney General and thank you for the advice reviews over past year, has... Make a U-turn on family seat fees who got shafted to do math. Thank you for the next time Viking dare to pull the same time, 4 hours to crappy.. Following what they tout as romantic Danube categorize a review as both great and terrible the... The world in comfort, again Viking were going nowhere until we reached out to you she.

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